Owner’s operations manual

Sign in to Studio

Studio is the back office for your studio. You sign in on your own website with your email and password, and land straight in Studio.

your-website.com/login

1. Go to your-website.com/login (or the address Lead Clickz gave you).
2. Enter your “Email or username” and “Password”, then tap “Sign in”.
3. You land in Studio. Bookmark it, or better, install the Studio app (see “Get the Studio app”).
4. Forgot your password? Tap “Forgot your password?”, enter your email, and type the code from the email with your new password.

A quick tour of Studio

The menu is grouped the way a front desk thinks: Schedule, Front desk, Clients, Your menu, Sell, Grow, Money and Settings.

Studio menu (left on a computer, “More” on a phone)

1. “Schedule” is home: today’s numbers, the launch checklist, “Needs your attention” and the calendar.
2. “Front desk”: “Requests”, “Messages”, “Checkout”, “Waitlist” (and “Walk-ins” or “Classes” if your business uses them).
3. “Clients”: your client list and each client’s card (plus “Forms” if you use them).
4. “Your menu”: “Services” and “Team”.
5. “Sell”: “Store”, “Memberships” and “Courses”.
6. “Grow”: “Website”, “Articles”, “Pages”, “Videos” and “Community”.
7. “Money”: “Payments”, “Reports” and “Team pay”. Then “Settings” at the bottom.
8. On a phone, the bar along the bottom shows Schedule, Clients, Checkout and Messages, and switches Checkout for “Requests” when requests are waiting. “More” opens the full menu.

Follow the “Get ready to launch” checklist

The checklist on Schedule walks you through the setup in order and shows what’s next.

Studio → Schedule → “Get ready to launch”

1. Open “Schedule”. The checklist shows “x of y done · Next: …”.
2. Tap “Start” on the next step. The steps are: “Add your services”, “Add your team members”, “Set working hours”, “Add your logo”, “Set booking rules and deposits”, “Bring in your client list”, “Connect payments” and “Put your website live” (plus forms if your business uses them).
3. Come back to Schedule after each one. It ticks itself off.

Get the Studio app on your phone

Studio installs on your phone like an app, with no app store. You need it for booking request alerts.

Studio menu → “Get the Studio app”

1. On your phone, sign in to Studio.
2. iPhone: open it in Safari, tap Share, then “Add to Home Screen” and “Add”.
3. Android: tap “Get the Studio app” and confirm, or use the browser menu (three dots) → “Install app”.
4. Open Studio from the new icon on your home screen from now on.

Turn on booking request alerts

Get a notification on your phone the moment a client requests a time.

Studio → Requests → “Turn on alerts”

1. Install the Studio app first (see “Get the Studio app”), then open it from your home screen.
2. Go to “Requests” and tap “Turn on alerts”.
3. Allow notifications when your phone asks.
4. You’ll see “Request alerts are on for this phone”. Do this on each phone you use.

Turn on two-step sign-in

Protect your account (and your business): after your password, Studio asks for a 6-digit code from an authenticator app on your phone. Someone who learns your password still can’t get in.

Studio → Sign-in & security

1. Install an authenticator app on your phone if you don’t have one: Google Authenticator, Microsoft Authenticator, 1Password or Authy.
2. In Studio, open “Sign-in & security” and tap “Turn on two-step sign-in”.
3. In the app, tap + and scan the QR code. (Can’t scan? Tap “Enter this key instead” and type the key.)
4. Type the 6-digit code the app shows for “Lead Clickz Studio” and tap “Confirm and turn on”.
5. From now on, sign in with your email and password, then the newest code from the app.

Add your logo, colors, contact details and social links

Your business profile feeds your website, emails, the client app and your Studio.

Studio → Settings → the card with your business name

1. Open “Settings”.
2. In the card titled with your business name, add your “Logo”, “Brand color”, “Tagline”, “Phone”, “Email”, address and “Time zone”.
3. Add every social account you use: “Instagram”, “Facebook”, “TikTok”, “YouTube”, “Pinterest”, “Snapchat”, “Threads”, “X (Twitter)”.
4. Tap “Save details”.

Add and edit your services

Your services menu powers online booking, your website and checkout.

Studio → Services

1. Open “Services” and tap “+ Add a service”.
2. Fill in “Name”, “Menu section”, “Short line”, “Description” and a “Photo”.
3. Under “Lengths and prices” add each option: “Name”, “Minutes”, “Clean-up”, “Price ($)”, and “Deposit ($)” if it differs from your default. Use “+ Add a length” for more.
4. Tick “Clients can book online” and “Show on the menu”.
5. Tap “Add to the menu”.

Organize menu sections and add-ons

Group services into sections, and offer add-ons clients can tick while booking.

Studio → Services → “Menu sections” and “Add-ons”

1. In “Menu sections”, type a “New section name” and tap “Add”. Use ↑ and ↓ to reorder, and edit the name to rename it.
2. To add an add-on, tap “+ Add an add-on”, then fill in “Name”, “Price ($)” and “Extra minutes”.
3. Under “Offered with”, tick the services it goes with (none ticked means every service).
4. Tick “Offer this add-on”, then “Save”.

Add your team and their services

Each team member gets a profile, the services they do, and their own hours.

Studio → Team → “+ Add a team member”

1. Open “Team” and tap “+ Add a team member”.
2. Add a photo, “Name”, “Title”, “Email”, “Mobile”, “About” (shown on your website) and a “Calendar color”.
3. Under “Services they do”, tick their services (none ticked means every service).
4. Tick “Clients can book them online” and “Active”.
5. Tap “Add to the team”, then set their hours (next guide).

Set working hours, shifts and time off

Online booking only offers times when someone is working, so hours come first.

Studio → Team → a person → “Hours & shifts” / “Time off”

1. Open a person and go to “Hours & shifts”.
2. Under “Regular weekly hours”, tap “+ Add” on each working day and set the times. Add two blocks on one day for a break.
3. Tip: set Monday, then tap “Copy Monday to Tue–Fri”.
4. Tap “Save weekly hours”.
5. For one-off days, add “Dated shifts” (“Day”, “From”, “To”, then “Add shift”). A shift replaces the weekly hours that day.
6. For vacations, open “Time off”, fill in “From”, “To” and “All day” or the times, then tap “Add time off”.

Give your team their own login

Each team member signs in to see their own day, clients, hours and pay. Managers see everything except who has access.

Studio → Team → a person → “Login”

1. Open the person in “Team” and go to the “Login” tab.
2. Enter “Their email” and choose “Access”: “Team member (their own schedule)” or “Manager (runs the day to day)”.
3. Tap “Give access”.
4. Tell them yourself. No email is sent. Send them the “Signing in for the first time” team guide.
5. They go to your-website.com/login, tap “Email me a sign-in code instead” and sign in with that email. Then they set a password with “Forgot your password?”.

Manage who has access

See everyone who can sign in to Studio, and add owners and managers or remove access.

Studio → Settings → “Who has access”

1. Open “Settings” and scroll to “Who has access”.
2. Each person shows their email and role (“Owner”, “Manager” or “Team member”). Pending invites show “Waiting for them to sign in”.
3. To add an owner or manager, enter “Add someone”, choose “As”, then tap “Add”.
4. To remove someone, tap “Remove” and confirm.
5. Tick “Manages videos & comments” to let a team member approve videos and comments.

Set booking rules and deposits

Decide how far ahead clients can book, the notice you need, cancellations, deposits and whether bookings need your OK.

Studio → Settings → “Booking rules”

1. Open “Settings” → “Booking rules”.
2. Set “Start times every”, “Shortest notice”, “Book up to”, “Free cancellation until” and “Upcoming visits per client”.
3. Choose a “Deposit”: “No deposit”, “Percent of the price” or “Fixed amount”.
4. Leave “Confirm online bookings automatically” OFF if you want every online booking to come in as a request you accept (recommended).
5. Tap “Save rules”.

Choose which alerts clients get

Turn each automatic client notification on or off, and set when reminders go out.

Studio → Settings → “Client alerts”

1. Open “Settings” → “Client alerts”.
2. Tick the ones you want: “Visit confirmed”, “Reminder before a visit”, “Visit time changed”, “Visit cancelled”, “Order ready for pickup”, “Order shipped”, “New message from you”, “Receipt after checkout”, “A time opened (waitlist)”.
3. Choose “Send the reminder” (2 hours to 3 days before).
4. Tap “Save alerts”.

Automatic messages: reviews, rebooking, birthdays

Studio can ask for reviews, remind clients to rebook, wish happy birthday and win back clients you haven’t seen.

Studio → Settings → “Automatic messages”

1. Open “Settings” → “Automatic messages”.
2. “Ask for a review”: set the hours after the visit and paste “Your review link” (your Google review link).
3. “Time to rebook”: days after the last visit.
4. Turn on “Happy birthday” and “We miss you” (days since the last visit).
5. Tap “Save automatic messages”.

Connect Stripe to take payments

Stripe lets you take deposits, card payments, store orders, memberships and payment plans. The money goes straight to your own Stripe account.

Studio → Payments

1. Open “Payments” (owner only).
2. Tap “Connect with Stripe” and follow Stripe’s steps: business details, bank account and ID.
3. You come back to Studio. “Stripe is checking your details” can take a few minutes.
4. When it says “Stripe is connected”, you can take payments.

Create intake and consent forms

Clients fill in and sign forms online before their visit. Forms are sent with the services you choose.

Studio → Forms

1. Open “Forms”.
2. Start from “+ New client intake”, “+ Treatment consent”, “+ Medical history (Good Faith Exam)” or “+ Blank form”.
3. Set the “Name”, “Type” and “Introduction”, then edit the “Questions”. Use “+ Add a question” for more.
4. Tick “Needs a signature”, “Every visit (not just the first)” and “Send automatically” as needed.
5. Under “Send with”, tick the services (none means every service).
6. Tap “Save form”.

Locations, rooms and equipment

Add more locations, mobile services and rooms or machines that limit what can be booked at once.

Studio → Settings → “Locations” · Studio → Rooms & equipment

1. Locations: in “Settings” → “Locations”, enter a “New location” and “Time zone”, then tap “Add”. Switch between “Fixed address” and “We go to them” for mobile services.
2. Rooms: open “Rooms & equipment” → “+ Add”. Set the “Name”, “Kind”, “How many clients at once” and “Services that need it”, then “Save”.

Connect QuickBooks

Send your sales to QuickBooks for your accountant.

Studio → Settings → “Accounting · QuickBooks”

1. Open “Settings” → “Accounting · QuickBooks”.
2. Tap “Connect QuickBooks” and sign in to QuickBooks.
3. Use “Sync now” any time, or “Disconnect” to stop.

Use the Schedule and calendar

Schedule shows today’s numbers, what needs your attention, your own day and the full calendar.

Studio → Schedule

1. The top shows today’s appointments, money booked and who’s next.
2. “Needs your attention” links to requests to confirm, unread messages, videos and comments to approve, and products running low.
3. In the calendar, switch “Day”/“Week”, use the arrows or “Today”, and pick “Everyone” or one person.
4. Tap an appointment to see the details and actions. Drag it to move it.

Book an appointment for a client

Book a phone or in-person booking in a few taps. The client gets a confirmation automatically.

Studio → Schedule → “New appointment” (or tap an empty time)

1. Tap “New appointment”, or tap an empty slot on the calendar.
2. Find the client in “Find a client” or tap “New client” and enter “Name”, “Mobile” and “Email”.
3. Choose the “Service” and any add-ons.
4. Choose the team member and “Date”, then tap an open time. You can also type any “Time”, even outside online hours.
5. To repeat it, choose “Every N weeks” and “How many visits”.
6. Add “Notes” (only your team sees these) and tap “Book appointment”.

Confirm, check in, complete, move or cancel

Every appointment moves through Requested → Confirmed → Checked in → Completed (or No-show).

Tap an appointment on the calendar

1. Tap the appointment.
2. Use “Confirm”, “Check in”, “Complete” or “No-show”.
3. To move it, drag it to a new time or person. The client gets an alert with the new time.
4. To cancel, tap “Cancel” and confirm. The time opens up for booking again.
5. “Check out $X” starts the sale, “Book again” books 6 weeks later, “Message” opens a chat.

Handle booking requests

Online bookings come in as requests. Accept the time, or suggest up to 3 other times. The client picks one with a tap and it’s booked.

Studio → Requests

1. Open “Requests”. Each card shows the client, “New client” or past visits, the service, the time they asked for, and their note.
2. To take it, tap “Accept [time]”. They’re told straight away.
3. If that time doesn’t work, tap “Suggest other times”, pick up to 3 open times, add “A note for them” and tap “Send N times”.
4. The card then shows “Waiting for client”. When they pick a time, it’s confirmed and you get an update.
5. “Message” opens a chat with them. “Decline” cancels the request (owners and managers).

Message clients

One inbox for every conversation with clients. Clients message you from their app. Texts are one-way, so a client who replies to a text is told to message you in the app.

Studio → Messages

1. Open “Messages” and pick a conversation (use “Search Clients” to find one).
2. Type in “Write a reply (Enter sends)” and tap “Send”. Shift+Enter adds a new line.
3. To start a new conversation, use “Message” on a client’s card, an appointment, a request or the waitlist.

Check out a client

Checkout builds one ticket per visit (services, products, gift certificates, tips) and takes one or more payments.

Studio → Checkout (or “Check out $X” on an appointment)

1. From the appointment, tap “Check out $X”, or in “Checkout” use “Find a client” or “Start without a client”.
2. Add more with “Service”, “Product”, “Gift certificate” or “Other item”. Change any price, and set “Who” for each line.
3. Add a “Discount” and a “Tip” (“15%”, “18%”, “20%”, “25%” or “Other”).
4. Under “Take payment”, choose “Card reader”, “Client’s phone” (they scan a QR code), “Cash”, “Gift certificate” or “Other card machine”.
5. Tap “Charge $X” or “Take $X”. To split a payment, enter part of the amount and take the rest another way.
6. When it says “Paid”, tap “Book their next visit” to rebook them on the spot.

Add a card reader

Pair a Stripe card reader (S700, S710 or WisePOS E) for tap and chip payments.

Studio → Checkout → “Card readers”

1. Connect Stripe first.
2. On the reader, go to Settings → Generate pairing code.
3. In Studio → Checkout → “Card readers”, enter the “Pairing code” and a “Name” (like “Front desk”).
4. Tap “Add reader”.

Run walk-ins

Keep a live line of walk-ins, and let clients check themselves in on a tablet.

Studio → Walk-ins

1. Open “Walk-ins”. To add someone, type their name in “Add someone to the line” and tap “Add”.
2. For a self check-in tablet, open “Open the check-in screen ↗” (your-website.com/checkin) on it.
3. When it’s their turn, use “Serve with…” to choose a team member.
4. Tap “Done” when they’re finished, or “Left” if they walked out.

Use the waitlist

Clients who couldn’t find a time join the waitlist, and get an alert automatically when a matching time opens.

Studio → Waitlist

1. Open “Waitlist” to see who’s waiting, for what, with whom and when suits them.
2. Tap “Book” to book them yourself, or “Message” to offer a time.
3. Tap “×” → “Remove” when they’re sorted.

Run classes and events

Schedule group sessions that clients reserve online at your-website.com/classes.

Studio → Classes

1. Tap “+ New class”. Fill in “Title”, “Date and time”, “Minutes”, “Spots”, “Price ($)” and “Led by”.
2. Use “Repeat weekly” for a series, and tick “Free for members” if it’s free for members.
3. Tap “Save”.
4. On the day, open “Roster” and tap “Here” as people arrive. Use “Give a spot” for someone on the waitlist.

Find and add clients

Your full client list with filters for members, new clients, lapsed clients and birthdays.

Studio → Clients

1. Open “Clients” and search by name, email or phone.
2. Filter with “Everyone”, “Members”, “New this month”, “Not seen in 60+ days” or “Birthdays this month”.
3. To add one, tap “Add a client”, enter “Name”, “Mobile”, “Email”, “Birthday” and “Notes”, then tap “Add client”.

Import your client list

Bring in clients from Square, Vagaro, GlossGenius, Fresha, Boulevard, Mindbody or a spreadsheet.

Studio → Clients → “Import”

1. Export your clients as a CSV file from your old system.
2. In “Clients”, tap “Import”, then “Choose a CSV file”.
3. Check the preview (“N clients found”).
4. Tap “Import N”.

The client card: visits, chart, notes and forms

Everything about one client in one place.

Studio → Clients → a client

1. Open a client. The top shows contact details, membership, birthday and “IN THEIR WORDS” (what they shared in their app: an occasion, a favorite team member and notes).
2. “Visits”: past and upcoming visits.
3. “Chart”: add treatment notes and before/after photos with “Save to chart”.
4. “Forms”: send a form and see signed ones.
5. “Notes”: private notes only your team sees, then “Save notes”.
6. “Message” starts a conversation.

Packages and using a session

Track prepaid packages and memberships on the client’s card.

Studio → Clients → a client → “Packages & membership”

1. Open the client and go to “Packages & membership”.
2. Check “N of M left” and the expiry date.
3. After their visit, tap “Use a session” and confirm.

Send a design for approval

For tattoo, nail art, makeup and similar work: send a design, and the client approves it or asks for changes in their app.

Client card → “Designs”

1. Open the client → “Designs”.
2. Upload the design, add a “Title” and a “Note to the client”, then tap “Send for approval”.
3. Its status shows “Waiting for the client”, “Approved” or “Changes asked”. Their answer lands in Messages.

Sell products, gift certificates and tickets

Your online store sells products, gift certificates, event tickets, packages, downloads and courses.

Studio → Store → “Products”

1. Open “Store” and tap “+ Add a product”.
2. Choose “What is it?”, then add “Name”, “Description”, “Photo” and “Collections”.
3. Fill in “Sizes and prices” (or “Amounts” for gift certificates), and tick “Track stock” with “Opening stock”.
4. Choose “Delivery” and tick “Show in the store”.
5. Tap “Add to the store”.

Fulfil store orders

Mark orders ready for pickup or shipped, and the client is told automatically.

Studio → Store → “Orders”

1. Open “Store” → “Orders” (it shows “To fulfil” first).
2. Open an order.
3. Pickup: tap “Ready for pickup”. Shipping: tap “Mark shipped”, choose the “Carrier”, enter the “Tracking number” and tap “Mark shipped”.
4. Tap “Complete” when it’s done.

Create discount codes

Codes for the store, booking or both, with dates, minimum spend and use limits.

Studio → Store → “Discount codes”

1. Tap “+ New code” and enter the “Code”.
2. Choose “Percent off” or “Dollar amount off” and the amount.
3. Choose “Works on”: “Store and booking”, “Store only” or “Booking only”.
4. Set a “Minimum spend”, “Starts”/“Ends” and “Use limit” if you like.
5. Tick “Active” and tap “Save code”.

Shipping, pickup, tax and payment plans

Set flat shipping, free shipping, local pickup, sales tax and monthly payment plans.

Studio → Store → “Shipping & tax”

1. Tick “Ship orders” and set “Flat shipping ($)” and “Free shipping over ($)”.
2. Tick “Local pickup” and add “Pickup instructions”.
3. Set “Sales tax on products (%)”.
4. To let clients split bigger orders, tick “Let clients split larger orders into monthly payments”, then set the minimum and choose 2, 3, 4, 6 or 12 payments.
5. Tap “Save”.

Create memberships

Monthly or yearly plans with included visits, member prices and perks. Clients join online and pay through your Stripe.

Studio → Memberships

1. Tap “+ New plan”.
2. Add “Name”, “Description”, “Price ($)” and “Billed” (“Monthly” or “Yearly”).
3. Set “Visits included per period” and list the “Perks”.
4. Tick “Members get member prices” and “Open for new members”.
5. Tap “Save plan”. Clients join at your-website.com/memberships.

Sell courses

Video courses with lessons and handouts. Sell them in the store or include them with a membership.

Studio → Courses

1. Tap “+ New course”. Add a “Title”, “One-line summary”, “Description” and photo.
2. Add “Lessons”: title, minutes, video link, notes, handout, and tick “Free preview” for teasers.
3. Tick “Published” (and “Free for members” if included), then “Save course”.
4. To sell it, add a Store product of type “Course”.

Edit your website

Your services, team, hours, shop, classes and memberships appear on your website automatically. You edit the words and photos.

Studio → Website (owner)

1. Open “Website”.
2. “Top of the page”: “Announcement bar”, “Title”, “Welcome text”, “Main photo”.
3. “About”: your story and photo. “Gallery”: up to 24 photos. “Testimonials”: what clients said.
4. “Sections and style”: choose what shows and the “Heading style”.
5. “Google search”: page title and description.
6. Tap “Save website”. Changes show within a minute. Tap “View website ↗” to check.

Articles and pages that help you rank

Write articles and “How we help” and “Areas served” pages that bring clients in from Google and AI search.

Studio → Articles · Studio → Pages

1. “Articles” → “+ New article”. Write the title, “The short answer”, “Key takeaways” and the body. Add FAQs and sources.
2. Follow the “Ready to rank N/10” checklist on the side.
3. Tap “Publish”.
4. In “Pages”, add “How we help”, “Areas served” and “Shop collections” pages the same way, then “Save”.

Post videos to your Videos page

Videos show on your website and in your clients’ app like TikTok, each with a “Book this look” button.

Studio → Videos → “Add a video”

1. Open “Videos” and tap “Add a video”.
2. Choose “Upload a video” (MP4, MOV or WebM up to 50 MB) or paste a TikTok, Instagram or YouTube link.
3. Add a “Title”, “Caption”, “Who’s in it” and “Cover photo”.
4. Under “What service is this?”, pick the service. That becomes the “Book this look” button.
5. Add products under “Shop this look” if you like.
6. Tick “Show on the website” and tap “Post video”.

Approve videos from your team and clients

Videos from team members and clients wait for your approval before they show.

Studio → Videos → “Waiting for your approval”

1. Open “Videos”. “Waiting for your approval (N)” lists new ones (also in “Needs your attention”).
2. Watch it, then tap “Approve” or “Decline” (you can add a note).
3. Approved client videos show with a “Client” badge and only their first name.

Name your Videos page, bubbles and channels

Give the page its name and intro, and list every social channel so it shows across your site.

Studio → Videos → section card · “Your channels”

1. In “Videos”, fill in the “Section name” and “One line about you”, then “Save”.
2. Add your link-in-bio story and a special offer if you like.
3. In “Your channels”, add every network you use and tap “Save channels”.
4. Bubbles come from your service menu sections. Add sections in Services to add bubbles.

Loyalty and referral rewards

Reward clients for coming back (a punch card or points) and for sending friends. They see their progress in your app, and rewards come off at Checkout.

Studio → Loyalty & referrals

1. Open “Loyalty & referrals”.
2. Tick “Reward clients who come back”. Pick “Punch card: 1 per visit” or “Points: 1 per $1”, then set “Every” and “they get $ off”.
3. Tick “Reward clients who send their friends”. Set what “The friend gets” and what “The sender gets”.
4. Tap “Save”.
5. At Checkout, when a client has rewards, tap “Use rewards” and it comes off the total.

Send an email or text to your clients

Pick a group (everyone, those who haven’t been back, birthdays, a service…), write a message, test it and send it in your name.

Studio → Client campaigns

1. Open “Client campaigns”. Tap an idea under “Start from” or write your own.
2. Under “Who gets it”, pick the group. The count shows how many it reaches.
3. Pick “Email”, “Text” or “Both”, then write the “Subject” and message. Write {first name} to use each person’s name.
4. Tap “Send me a test”, then “Send to N” and “Yes, send”.

Grow and email your VIP list

VIPs get new videos first, openings and offers. Email them (and text them, with texting on) from Studio.

Studio → Videos → “VIP list”

1. Clients join from your Videos page, the video feed or their app.
2. In “VIP list”, tap “Email your VIP list”.
3. Write the “Subject”, “Message”, “Button text” and “Button goes to”. Tick “Also send as a text” if you want.
4. Tap “Send me a test” first, then “Send to N”.

See what your videos bring in

Money, bookings, views and shop taps from your videos, by team member and by video.

Studio → Videos → “Results”

1. Open “Videos” → “Results”.
2. Choose 30 days, 90 days or 1 year.
3. Check “Money from videos”, “Bookings from videos”, “Views”, “Shop taps” and “On your VIP list”.

Open a community

A private feed for your clients or members inside their app.

Studio → Community

1. Under “Settings”, tick “Open the community”, then set the “Name”, “Who can join” and “Welcome message”, and tap “Save”.
2. Post updates with “Post an update to your community”.
3. “Pin” or “Hide” posts as needed.

See payments and give refunds

See today’s and this month’s takings, and refund a payment in full or part.

Studio → Payments → “Takings”

1. Open “Payments”. “Takings” shows “Today” and “This month”, then recent payments.
2. Tap “Refund” on a payment.
3. Enter the “Amount ($)” and a reason, and tick “Put the items back in stock” for store orders.
4. Tap “Refund” and confirm. Card refunds show on the statement in 5–10 days.

Run reports

Money in, visits, booked value, store orders, no-shows, and breakdowns by day, payment type, service and team member.

Studio → Reports

1. Open “Reports” and choose a range (“Today” to “Last year”, or custom dates).
2. Read the figures and sections.
3. Tap “Download summary” or “Download for your accountant” (CSV).

Team pay: commission, salary and booth rent

Studio works out what each person earned and what to pay them, including tips, or the rent they owe and what they’ve paid.

Studio → Team pay

1. Open “Team pay”. Tap “Pay rule” on each person.
2. Choose “Commission”, “Set amount” or “Booth or suite rent”, then fill in the percentages, amounts or rent.
3. Tick “Pay their tips out to them” if they keep tips.
4. Tap “Save pay rule”.
5. Each pay day, choose the range and tap “Download for payroll”.
6. When a renter pays their booth rent, tap “Record rent”, enter the amount, date and how they paid, then “Record payment”. The “Booth rent” column shows what’s paid and what’s still owed.

Get clients onto the app

Share your-website.com/app. Clients install it in seconds with no app store and get booking, videos and notifications in one place.

1. Put your-website.com/app in your bio, texts, emails and on a sign at the desk.
2. At checkout, ask: “Do you have our app? It takes ten seconds.” Open your-website.com/app on their phone and tap “Download the app”.
3. Then have them turn on alerts so they get confirmations and new videos.
4. Send them the clients’ guide (your-website.com/guides/clients) for everything else.

Walk a client through the app in 60 seconds

Install, alerts, book, and where to find messages and videos. Each step in the clients’ guide has a “How to show it” line.

1. Install: your-website.com/app → “Download the app”.
2. Alerts: tap “Turn on alerts” and allow notifications.
3. Book: the “Book” tile → service → time → “Book now”. It’s a request until you accept it.
4. Videos: the middle “Videos” tile plays the latest looks like TikTok, with “Book this look”.
5. Messages: “Message us” reaches your team in Studio.

Ask the help guide or Lead Clickz Support

Ask the help guide in Studio any question in your own words. If it can’t solve it, send it to Lead Clickz Support from the same screen.

Studio → Help & guides

1. Open “Help & guides” in the Studio menu.
2. Type your question in the help guide and follow the steps it gives you.
3. Not solved? Tap “Ask Lead Clickz Support”. Your message includes what you already asked.
4. Replies show under “Your questions to support” in Help & guides.