Online bookings come in as requests. Accept the time, or suggest up to 3 other times. The client picks one with a tap and it’s booked.
Studio → Requests
- Open “Requests”. Each card shows the client, “New client” or past visits, the service, the time they asked for, and their note.
- To take it, tap “Accept [time]”. They’re told straight away.
- If that time doesn’t work, tap “Suggest other times”, pick up to 3 open times, add “A note for them” and tap “Send N times”.
- The card then shows “Waiting for client”. When they pick a time, it’s confirmed and you get an update.
- “Message” opens a chat with them. “Decline” cancels the request (owners and managers).
Good to know
- Owners, managers, the front desk and the requested team member get the alert by app, email and in Studio.
- Turn on alerts on your phone: see “Turn on booking request alerts”.
