Lead Clickz

Handle booking requests

Online bookings come in as requests. Accept the time, or suggest up to 3 other times. The client picks one with a tap and it’s booked.

Studio → Requests

  1. Open “Requests”. Each card shows the client, “New client” or past visits, the service, the time they asked for, and their note.
  2. To take it, tap “Accept [time]”. They’re told straight away.
  3. If that time doesn’t work, tap “Suggest other times”, pick up to 3 open times, add “A note for them” and tap “Send N times”.
  4. The card then shows “Waiting for client”. When they pick a time, it’s confirmed and you get an update.
  5. “Message” opens a chat with them. “Decline” cancels the request (owners and managers).
Good to know
  • Owners, managers, the front desk and the requested team member get the alert by app, email and in Studio.
  • Turn on alerts on your phone: see “Turn on booking request alerts”.

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