Get started
The app is free and installs straight from your-website.com/app in a few seconds, with no app store.
your-website.com/app
- Open your-website.com/app on your phone.
- iPhone: open it in Safari, tap Share at the bottom, scroll down and tap “Add to Home Screen”, then “Add”.
- Android: tap “Download the app” and confirm, or open the browser menu (the three dots) and tap “Install app” or “Add to Home screen”.
- Open the app from your home screen.
How to show it (for the team)Ask “Do you have our app?”, open your-website.com/app on their phone and do the install with them. It takes ten seconds.
Your account is your email. Sign in with a code we email you, no password needed. If you’ve booked before, your visits are already waiting.
your-website.com/login
- Go to your-website.com/login (or open the app).
- Tap “Email me a sign-in code instead” (or “Create your account with a code” if you’re new).
- Enter your email and tap “Email me a code”. Use the same email you booked with.
- Type “The code we emailed you” and tap “Sign in”.
- Prefer a password? Tap “Forgot your password?” to set one.
Good to know- The code works for a few minutes. Ask for a new one after a minute if it doesn’t arrive, and check your spam folder.
How to show it (for the team)Have them sign in with the email they booked with. Their visits appear straight away.
Get confirmations, reminders, new times to pick and new videos on your phone.
App → “Turn on alerts” (Visits or Profile)
- Open the app from your home screen (on iPhone it must be installed first).
- Tap “Turn on alerts”.
- Tap Allow when your phone asks.
- It says “Alerts are on”.
Good to know- Blocked? Allow notifications for this site in your phone settings, then try again.
- To stop them, tap “Turn off” in Profile.
How to show it (for the team)Right after installing, tap “Turn on alerts” together so they never miss a confirmation.
Your next visit at the top, quick actions in the middle, and tabs for everything else.
App home
- “Your next visit” shows the date, time, who with, and its status.
- Quick actions: “Book”, “Message us”, “Videos” in the middle, “Shop” and “Gift cards”.
- Tabs: “Visits”, “Watch”, “Orders & gifts”, “Share your look”, “Messages”, “Profile” and more.
- “We’re here for you” has Call, Text, Directions and the address.
How to show it (for the team)Point out the three tiles they’ll use most: Book, Message us and Videos.
Booking
Pick a service, a length, who with and a time, then add your details. It takes about a minute.
App → “Book” · your-website.com/book
- Tap “Book” (or go to your-website.com/book).
- Choose a service, then “Choose a length” and any add-ons.
- Choose who you’d like, or “First available”, and tap “Find a time →”.
- Pick a day and a time. Use ‹ › for other weeks.
- Check “Your details” and tap “Book now”.
Good to know- No times that work? Tap “Join the waitlist” and we’ll tell you when one opens.
- You don’t need an account to book. Use the same email later to see it in the app.
How to show it (for the team)Hand them the phone on the “Book” tile and let them book their next visit before they leave.
Online bookings at your studio are requests. The team confirms your time, or suggests other times you can pick with one tap.
- After booking you see “Request received”. Your time isn’t booked yet.
- You’ll get an alert (and an email) when it’s confirmed. Your visit then shows “Confirmed”.
- If that time doesn’t work, you’ll see “Choose a new time” with up to 3 times. Tap one and it’s booked.
How to show it (for the team)Explain that the team confirms every booking personally, usually quickly, and that they’ll get an alert either way.
When the team can’t do your requested time, they send other times. Tap one and it’s booked.
App → “Choose a new time” card
- Open the alert, or the app.
- In the “Choose a new time” card, read the note from the team.
- Tap the time you want and confirm.
- You’ll see “You’re booked for …”.
Good to know- None work? Tap “Message us” and we’ll find another time.
How to show it (for the team)Show them the card at the top of the app, and tell them one tap is all it takes.
Change the time or cancel in the app, up to the cancellation window. After that, call or message us.
App → “Visits” → “Upcoming”
- Open “Visits” and find the visit under “Upcoming”.
- Tap “Change time”, pick a day and time, and confirm. Or tap “Cancel” and confirm.
- Inside the window it says “To change this visit, please call us.” Use Call or Message us.
How to show it (for the team)Show the “Change time” button so they know they can do it themselves, any time.
Connect once and every visit appears in your calendar and updates by itself.
App → “Your visits, always in your calendar”
- Find “Your visits, always in your calendar” on the app home.
- Tap “iPhone or Outlook” or “Google Calendar” and confirm.
- Or tap “Add to my phone” on a single visit.
Tell us the days and time of day that suit you, and we’ll reply in your messages with times that fit.
App → Visits → “Can’t find a time that works?”
- In “Visits”, tap “Can’t find a time that works?”.
- Fill in “What would you like?”, tick the days and the time of day.
- Tap “Send request”. We reply in Messages, usually the same day.
If no times suit you, join the waitlist and get an alert as soon as one opens.
your-website.com/book → “Join the waitlist”
- While booking, tap “None of these times work? Join the waitlist”.
- Enter your name, email, mobile, the best time of day and until when.
- Tap “Join the waitlist”.
Some services need a form signed or a deposit paid. Your next visit card shows what’s left to do.
App → “Your next visit” · “Forms” tab
- If you see “Sign … before your visit”, tap it, fill in the form, sign and tap “Submit”.
- If a deposit is due, it’s paid securely through Stripe when you book.
Your account
If your studio has rewards on, you earn toward money off with each visit, and get money off when friends you send come in.
App → “Rewards”
- Open the “Rewards” tab to see what you have to use and how close you are to your next reward.
- At checkout, just ask to use your rewards. They come off your total.
- To send a friend, tap “Share” or “Copy link” and send it. They get money off their first visit, and you get yours after they come in.
Ask a question about a visit or a product. The team replies in the app and you get an alert.
App → “Message us” · “Messages” tab
- Tap “Message us”.
- Type in “Write a message” and tap “Send”.
- You’ll get an alert when the team replies.
Good to know- Texts from your studio are updates only. Replying to a text doesn’t reach the team, so use “Message us” in the app.
How to show it (for the team)Show “Message us”: questions get answered without a phone call.
Keep your mobile, birthday and preferences up to date, and tell the team what makes each visit yours.
App → “Profile”
- Open “Profile”.
- Update “Name”, “Mobile” and “Birthday”, and tick or untick “Send me news and offers”.
- Under “The details that make you, you”, add a moment you’re looking forward to, your favorite team member and notes for the team (no medical details).
- Tap “Save”.
Good to know- Your email can’t be changed here. Message us if you need to.
Save a photo of your look after each visit and what you loved, so next time can be just like last time.
App → “Beauty diary” or “Photo diary”
- Open the diary tab.
- Tap “Take a photo” or “Choose a photo” and pick “Which visit”.
- Write what you loved, and leave “Share with the team member before my visits” ticked.
- Tap “Save to my diary”.
See your shop orders, tracking and the gift cards you bought with their balances.
App → “Orders & gifts” · your-website.com/shop
- Shop at your-website.com/shop and tap “Add to bag”, then check out.
- Open “Orders & gifts” to see each order’s status and “Track” link.
- Gift cards you bought show their code and “$X of $Y left”.
Members get member prices, included visits and perks. Your app shows what’s left this month.
your-website.com/memberships · App → “Membership”
- Join at your-website.com/memberships: choose a plan, tap “Join”, then pay securely with Stripe.
- In the app, “Membership” shows your plan, renewal date and visits left.
- Packages show “N of M sessions left” with “Book a session”.
Good to know- To change or cancel a membership, message your studio.
Use a sign-in code instead of a password, with the email you booked with.
your-website.com/login
- Tap “Email me a sign-in code instead” and enter your email.
- Check your inbox (and spam) for the code.
- To set a new password, tap “Forgot your password?”, enter the code and your new password.
Good to know- Asked for a code too often? Wait a minute and try again.
You’re in control of alerts, texts and offers.
- App alerts: Profile → alerts card → “Turn off”.
- Texts: reply STOP to any text (START turns them back on).
- News and offers: untick “Send me news and offers” in Profile.
- VIP emails: tap “Unsubscribe” in the email.
Lead Clickz™